Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive the services they need.
We ask all new and established med spa clients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
In the event we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or billed to you in the event the card is declined. Day spa clients are asked to provide 24-hour notice for cancellations or re-bookings. Failure to do so will require a $50 (non-refundable) booking fee to secure any future appointments.
Notification given at least 24 hours prior to your appointment will not receive a charge.
Med spa no-shows or notifications given less than 24 hours prior to appointment time will result in a cancellation fee in the following amounts. We do not accept CareCredit for appointment deposits. Appointment deposits are subject to change at management’s discretion. In the event that a patient has a history of two or more no-shows or cancellations, the patient may be subject to pay the full-service price to schedule at management’s discretion.
- Appointments that are scheduled for 45+ minutes will be charged $100.
- Appointment that are scheduled for less than 45 minutes (these include follow-up appointments) will be charged $50.
You will be reminded of these policies at the time of scheduling.
We understand that unplanned issues can come up and you may need to cancel an appointment. Unfortunately, it has been our experience that, most of the time, un-kept appointments are not due to emergencies. We have experienced an increase in clients not keeping their scheduled appointments and not calling to cancel. As a courtesy, we confirm appointments via email, text, and/or call several days before and the day prior to scheduled appointments.
If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or who is calling for a same day appointment. Without notice of cancellation, we are unable to do this. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen.
